You have 14 days to cancel your order from receiving your goods and then 14 days to return the goods once you’ve confirmed with us.
Please email us at [email protected] stating the reason for your return and we will help process the return promptly.
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is new and in fully re-saleable condition. Returns should be made in original, undamaged packaging.
Please note if any items has not been returned to us in fully re-saleable condition or not correctly packaged or not in the original packaging we may refuse a refund on the item, or deduct a part of the original selling price from the refund amount. This will be calculated on an individual basis.
Please be aware that pushchairs, scooters, bikes should only be tried indoors to decide whether they are suitable. If used outdoors during this time the cost of new wheels will be deducted from your refund.
Due to safety and hygiene standards we are not able to exchange or refund car seats, baths and mattresses unless faulty or damaged.
We do not accept returns of products from other retailers.